Car Rental Agencies

The Top 5 Car-rental Companies

The World’s Best Awards survey is open for votes from January 11 to May 10th, 2021 since destinations across the globe were removing COVID-19 limitations. The rules for surveys have always allowed participants to think about what they’ve experienced during their trips over a 3-year time period. We hope the honorees of this year’s survey will inspire you to travel more once you are back out to the world.

It’s not a secret the last year has been a rough one for car rental businesses. At first, demand plummeted off a cliff as a result of the pandemic. In the following months, the escalating demand for road trips led to the ” carpocalypse” which led to high costs with limited options, as well as angry customers throughout the country. While World’s Best Award voters are free to take into account the previous several seasons’ worth of travel when deciding on their choices the past few years has influenced their decisions for 2021: this year’s first-place winner scored lower than the brand that finished third in 2020.

Each year in each year’s World’s Best Awards survey, T+L asks readers to comment on their travel experiences across the world — to voice their opinion about the best hotels cities, resorts islands, cruise ship spas, airlines and much more. Car rental companies were evaluated by the quality of their vehicles the availability of cars, location quality, service, and price.

Despite the challenges during the pandemic period the public still had good comments to share about their top brands. Take No. 2. National Car Rental, for instance, which “always has great service and wonderful staff,” according to how one person stated. The convenience and choice were at the important to another participant. “Love their Emerald Aisle service, which lets you select whichever car suits your needs for that particular trip,” one of the respondents said. Many readers have high praise for the loyalty program offered by National, Emerald Club, and others praised the efforts that the company puts into delivering the best experience. “They never disappoint,” one customer said. “They have the newest — and cleanest — cars.”


In the midst of all the difficulties that have occurred over the last year 2021 also witnessed the debut of a new No. 1 spot, with Enterprise Rent-A-Car winning top honors. Find out why the public deemed it to be the top and the full list of top car rental companies. Based on votes from T+L readers.

1. Enterprise Rent-A-Car

After finishing second this year Enterprise “picked up” the top spot this time. “It’s a very dependable company that always offers a good selection, even at the smaller locations,” said one customer. “Their service has always been fantastic,” said another Enterprise fan. “They’ve upgraded me to an Audi for my birthday — gestures like that are what keep me choosing Enterprise — and no matter which vehicle I choose, it’s always pristine and comfortable.” A lot of customers have shared experiences of Enterprise staff members going over and beyond to leave them ravenous about the company’s reputation. “They’re my go-to rental-car company,” said a long-time customer. “I switched to them a decade ago, and they’ve rarely disappointed since!”

2. National Car Rental

WBA Hall of Fame honoree. Score: 76.81
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3. Hertz

WBA Hall of Fame honoree. Score: 76.49
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4. Alamo

Score: 73.05
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5. Sixt

Score: 72.95
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